Look4Cover Limited Privacy Policy
Introduction
At Look4Cover we are committed to safeguarding and preserving the privacy of our customers and visitors. This privacy policy is for this website www.look4cover.com and Look 4 Cover customers, served by Look 4 Cover Ltd and governs the privacy of its users who choose to use it, it also explains how and why we use personal data, to ensure you remain informed and in control of your information.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
You can decide not too receive communications or change how we contact you at any time. If you wish to do so please email info@look4cover.com or write to Look4Cover, Colmore Building, 20 Colmore Circus Queensway, Birmingham, B4 6AT.
We do update this Policy from time to time so please do review this Policy regularly.
Look 4 Cover will never sell your personal data, and will only ever share it with organisations we work with where necessary.
Questions?
Any questions you have in relation to this policy or how we use your personal data should be sent to info@look4cover.com.
About Us
Look 4 Cover is a leading UK insurance broker.
Due to this Look 4 Cover holds customer information within our offices and are stored on a secure server system.
We store the following information;
Customer Names, address, contact details, email address and policy information.
This information is obtained over the telephone.
We only collect information that is necessary to carry out the purposes listed within this policy. We will only ever use your data with your consent, or where it is necessary in order to:
- Enter into, or perform, a contract with you.
- comply with a legal duty
- protect your vital interests
- for our own (or the principle companies) lawful interests provided your rights do not override these. In any event, we will only use your information for the purpose or purposes it was collected for or closely related purposes).
We back up our data daily and it is stored securely for security reasons and loss prevention purposes, furthermore this information can only be used by our company and our principle company. Our computing network is constantly monitored for viruses and access is limited to employees only with appropriate access levels granted within.
Please bear in mind we use data in relation to you to enable general trading with you and for general correspondence with you. This data will be kept within the Look 4 Cover and the Everyday Group and this will never be shared with outside parties unless we have received written consent from you. The only exception to this would be in response to a formal request for information by a law enforcement agency or a regulatory compliance body as detailed in the disclosure of information section.
The IT system is protected by internal firewalls and anti-virus software. Software updates and associated security patches are uploaded promptly to ensure our system is optimised and at all times.
Look 4 Cover do not send out any marketing material, we only correspond with our customers in regards to the policy they have taken out or intend to take out.
If you decide you do not wish to receive any correspondence from us, you can opt out by emailing info@look4cover.com with your concerns and all your data will be reviewed and ultimately deleted from our database.
What are the consequences if you do not provide your personal information?
Your personal data is essential to enable us to take steps at your request prior to entering into a contract or to perform a contract to which you are party. Without this information we will not be able to proceed to provide our service.
What makes the processing lawful?
Because the processing is necessary;
- For the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract.;
- For the compliance with a legal obligation to which we are subject;
- For the performance of a task carried out in the public interest;
- For the purposes of the legitimate interests pursued by us.
Accidents or Incidents
If an accident or incident occurs at any of our properties or any events we hold, involving one of our staff then we’ll keep a record of this (which may include personal data and sensitive personal data).
Information we collect from the website.
In running and maintaining our website we may collect and process the following data about you:
1.Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
2.Information provided voluntarily by you. For example, when you register for information.
3.Information that you provide when you communicate with us by any means.
How will we use your personal information (Our Legitimate Interests)?
- To contact you ensure that our records of your personal information are correct;
- To respond to your questions or complaints.
- To update you with our terms;
- For statistical or research analysis relating to the performance of our business or that of our principle and understanding the changing needs of our clients;
- To review, improve and develop services we offer or handle complaints;
- To pursue debts or unpaid fees;
- To evidence company practices;
- To evidence the standards and processes carried out and conform to the companies ethical standards and expectations;
- To protect the business from risks which might be introduced by and individual.
USE OF COOKIES
What Are Cookies? Cookies are tiny text files stored on your computer when you visit certain web pages.
We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
The only cookies in use on our site are for Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.
Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help
us improve our site.
Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.
Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.
For more information on Cookies visit: ICO; Information Commissioners Office AboutCookies.org
Use of Personal Data
The marketing for this website has been managed by Look 4 Cover Ltd, registered office is Colmore Building, Colmore Circus Queensway, Birmingham, B4 6AT .
The information that you provide via the Website will be disclosed to the providers who participate in the service (“Partners”) in order to obtain the ’services/products’ that you have requested.
We may also disclose your personal information if we are required to do so by law. We may use, analyse and assess information held about you to give you information about other products and services that Look4Cover market by phone, post, email, SMS or MMS text message. We may also pass your details to carefully-selected third parties whose products and services we think may be of interest to you, further details of which are below. We will also use your information for market research and in order to track sales data.
If you do not want to be contacted for marketing purposes, please e-mail us at info@look4cover.com
Here is a list of the sectors our carefully selected third parties may operate in. Depending on what information we hold about you they may contact you by phone, post, email, SMS or MMS text message; comparison websites, debt collection, financial providers, household goods and services, insurance providers, health and welfare, legal services, subscription services, mobile telecommunications, utilities providers, general marketing, tracing activities.
If you want to know what personal data about you Look4Cover holds, you have the right under the GDPR and the DPA to request a copy. You need to write to the Data Protection Officer, Look4Cover,The Colmore Building, 20 Colmore Circus Queensway,Birmingham B4 6AT. The DPA permits us to make this charge as a contribution towards our administrative costs if considered excessive.
Remarketing
We use Google AdWords Remarketing to advertise trigger across the third party websites and Google itself. AdWords remarketing will display relevant ads tailored to you based on what parts of the TriggerApp website you have viewed by placing a cookie on your machine. This cookie does not in anyway identify you or give access to your computer. The cookie is used to say “This person visited this page, so show them ads relating to that page.” Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.” To opt-out of Google Remarketing please visit http://www.google.com/settings/ads
Disclosing Your Information
We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:
1.In the event that we sell any or all of our business to the buyer.
2.Where we are legally required by law to disclose your personal information.
3.To further fraud protection and reduce the risk of fraud.
Third Party Links On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Telephone Call Recording
In line with the Telecommunications (Lawful Business Practice) (Inception of Communications) Regulations 2000 we may record incoming or outgoing telephone cConversations for the following purposes:
- Establishing facts and evidence for business transactions;
- Ensuring compliance with regulatory or self-regulatory practices;
- Ascertaining and demonstrating that standards are being met;
- Preventing or detecting crime;
- Investigating or detecting the unauthorised use of any other telecommunication system;
- safeguarding the effective operation of the telecommunications system.
How long we store information.
We will only use and store information for as long as it is required for the purposes it was collected for. How long information will be stored for depends on the information in question and what it is being used for. For example, if you ask us nto to send you emails we will stop storing your email address.
We will continue to review what information we hold and delete what is no longer required. We never store card or any banking information.
Keeping you in control, Your Rights!
You are in full control of your personal data. It is important you know your legal rights, which are as follows;
- the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of the personal information we hold (this is known as subject access request);
- the right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason);
- the right to have inaccurate data rectified;
- the right to object to your data being used for marketing or profiling; and
- where technically feasible, you have the right to personal data you have provided to us which we process automatically on the basis of your consent or the performance of a contract. This information will provided in a common electronic format.
Please keep in mind that there are expectations to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so.
Contacting Us
Look4Cover, The Colmore Building, 20 Colmore Circus Queensway,Birmingham B4 6AT
Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at
Complaints
You can complain to Look 4 Cover directly by contacting us using the details set out above. If you wish to make a complaint which does not directly relate to your data protection and privacy rights, you can do so in accordance with our Complaints and Escalations policy, which is available on request.
If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to the UK information commissioners office which regulates and enforces data protection law in the UK. Details of how you can do this can be found at www.ico.org.uk